Question 1

What happens at the walkthrough?

Accepted Answer

We walk every area of the building with you, look at floor materials and traffic, ask about your hours and note how access works. That visit is the basis for the written scope.

Question 2

Do you need keys to clean after hours?

Accepted Answer

Only if that is the arrangement you prefer. Keys, fobs and alarm codes are handled by written agreement and recorded, and returned when an arrangement ends. Where you would rather not hand over keys, we clean while someone is on site.

Question 3

How are alarm codes and entry handled?

Accepted Answer

The alarm steps, the door used and the lighting routine are written down before the first visit and shared only with the people attending the building. If a property manager controls access, we confirm the arrangement with them.

Question 4

Can you clean in a building with a shared loading area?

Accepted Answer

Yes. In plazas and business parks we agree where equipment can be carried in and parked, and which hours avoid conflicts with other tenants.

Question 5

How much does commercial cleaning cost?

Accepted Answer

It depends on the space and schedule. Square footage, washrooms, floor types, frequency and after-hours access all change the plan. We write the scope first and the rate follows that scope.

Question 6

Why can you not give a number before the walkthrough?

Accepted Answer

A rate given without seeing the space is a guess, and a guess has to be corrected later. The walkthrough takes under an hour and makes the scope accurate.

Question 7

How often can a space be cleaned?

Accepted Answer

Daily, a few times a week, weekly, every two weeks or as a one-time clean. The right frequency depends on how many people use the building and what happens there.

Question 8

Can the schedule change later?

Accepted Answer

Yes. Adding an area, changing frequency or pausing during a closure is a written change to the scope. Nothing about the plan is fixed for its own sake.

Question 9

Is there a minimum commitment?

Accepted Answer

The length of an arrangement is agreed with you in writing and stated in the scope. It is not assumed or applied by default.

Question 10

Do you bring cleaning products and equipment?

Accepted Answer

Yes. Supplies and equipment are part of the plan and stored as the scope records. If your workplace requires specific products, that is also written into the scope.

Question 11

Can you work with products we already supply?

Accepted Answer

Yes. Where a building keeps its own stock, for example a clinic or a restaurant kitchen, the scope records who supplies what so nothing is missing on the night.

Question 12

Do you use green or eco-certified products?

Accepted Answer

Product selection is agreed per scope. We do not make certification or environmental claims here; if a specific product matters to you, it is named in the written scope.

Question 13

What is not included in a standard scope?

Accepted Answer

Clinical areas and instrument handling, exterior window glass above ground level, snow removal, grounds care and biohazard cleanup are outside a routine scope. If something is not listed, it is not included.

Question 14

Do you clean medical and dental offices?

Accepted Answer

We clean the general spaces of clinics: reception, waiting areas, consultation rooms, offices, washrooms and staff rooms. Clinical areas, instruments and any sterilisation steps follow your own protocols and are outside our scope.

Question 15

Can you clean around patient hours?

Accepted Answer

Yes. Most clinic work is done before opening or after closing. Where a space must stay available, the scope sets out which rooms are cleaned at which times.

Question 16

Do you clean restaurant kitchens?

Accepted Answer

Kitchen work is only done where it is agreed in the scope. Front of house, floors and washrooms are the routine part; a kitchen deep clean is planned separately with its own tasks.

Question 17

Can you clean a space that is being renovated?

Accepted Answer

Yes. Renovation dust settles for weeks, so surfaces and vents are added to the routine list rather than treated as a single clean. If the work is heavy, a post-construction scope is written instead.

Question 18

What does floor care include?

Accepted Answer

It depends on the floor. Resilient tile can be stripped, sealed and waxed; finished floors are buffed or burnished; carpet is vacuumed on a routine and extracted at intervals set in the scope.

Question 19

How long does a floor need before it can be used?

Accepted Answer

It depends on the product and the number of coats. Strip and wax is scheduled outside trading hours, and the scope states when the area can be walked on again.

Question 20

Which windows are included?

Accepted Answer

Interior glass and ground-level exterior glass, including frames, sills and entrance doors. Exterior glass above ground level is not part of the scope.

Question 21

Can floor and window work be added to a routine plan?

Accepted Answer

Yes. Both can sit in the same scope as periodic tasks with their own frequency, so the work happens on a known schedule rather than when someone remembers.

Question 22

Will the cleaning happen while we are closed?

Accepted Answer

Usually, yes. Most commercial work happens after closing or before opening. Day porter service is the exception and takes place during your opening hours.

Question 23

How do we report something missed?

Accepted Answer

By email, with the room and the date. We return to it on the next scheduled visit, or sooner if the space needs it before then.

Question 24

Who do we contact about changes?

Accepted Answer

One email thread covers requests, access changes and scope updates, so the history stays in one place for both sides.

Question 25

Do you report on each visit?

Accepted Answer

Reporting frequency is agreed with you. Some buildings want a short note after each visit, others prefer a review every few weeks against the same written list.

Frequently asked questions

Planning and access

Costs and scheduling

Services and supplies

Offices and clinics

Floors and windows

After-hours and communication

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