Our process

Nothing useful can be written about a space from a description over email. The walkthrough is where the plan begins. We look at the rooms, the floor materials, the number of washrooms, where waste collects, which entrances take the most traffic and how the building is used through the day.

We ask about the hours you keep, when the last person leaves, who opens in the morning, and whether a property manager controls access to shared areas. Those answers decide the schedule before any task is written down.

You do not need to prepare anything. If you have a floor plan or a list of rooms, it helps, but we can build the same picture on the walk. Bring the person who knows the building best, usually whoever hears about the small problems first.

After the walkthrough we write the scope. Each area of the building appears on its own line with the tasks for that area and how often each task is done. Daily, weekly, monthly and seasonal items are separated, so a washroom that is cleaned nightly is not confused with a stairwell that is detailed monthly.

The document is deliberately unglamorous. It lists what a person walking into the room would see when the work is finished: bins emptied, surfaces wiped, mirror clear, floor free of salt and grit, paper and soap stocked. If a task is not on the list, it is not included, and we say so rather than leave it to interpretation.

Frequency is written beside each task. That matters more than it sounds. A washroom at daily frequency and a boardroom at weekly frequency are different promises, and both appear in the same document so you can compare them with what your building actually needs.

You receive the scope before the first clean. If an area is missing, or a task is described differently from how you would describe it, the scope is corrected first.

Most commercial cleaning in Orleans happens after closing or before opening. That works when access is settled before the first visit, not on the night.

We agree who holds keys or fobs, which door is used, what the alarm procedure is, how lighting is handled, and who to contact if something is wrong. The arrangement is recorded, shared with the people attending the building, and confirmed with your property manager where there is one.

Access details are kept to the people who need them. When an arrangement ends, keys and fobs are returned and the code records are closed. If you would rather not hand over keys at all, we can work while someone is on site, at a time that suits you.

Day porter and daytime work follows the same rule in reverse: we agree where supplies are kept, which areas are off limits during business hours, and how our presence is explained to staff and customers.

Supplies and equipment are part of the plan. We bring what the scope calls for, and record where it is stored between visits. If your building has a storeroom, a janitor closet or a locked cabinet, we note which one is ours and which one is shared.

Some workplaces specify products: a clinic that requires particular wipes, a restaurant that keeps its own kitchen chemicals, an office with a flooring supplier who insists on a certain finish. In those cases the scope records who supplies what, so nobody arrives expecting stock that is not there.

Equipment stays matched to the floor. A rotary machine, an extractor or a wet vacuum appears on the schedule only where the surfaces need it, and the visit is planned around the noise and the drying time it creates.

Work is checked against the written scope. That is the whole method: if the list says the washroom mirrors are cleaned nightly, the check is whether the mirrors are clear, not whether the building feels clean in general.

Checks happen at a frequency agreed with you. Some clients prefer a short written note after each visit, others prefer a review every few weeks. Either way the reference point is the same document, and any gap between the list and the room is dealt with directly.

If something is missed, tell us by email with the room and the date. We return to it on the next scheduled visit, or sooner if the space needs it before then.

Communication stays in writing and in one place. Requests, access changes and scope updates go into the same email thread so the history is available to both sides. That is more reliable than a call remembered differently by two people.

If you need something outside the scope, such as an extra clean before an event or a floor strip during a slow week, ask by email and we confirm the date and the change in writing before the work happens.

Emergencies, such as a burst pipe, a spill in a lobby or a renovation that fills a floor with dust, are handled as a separate job with its own scope. We would rather plan that properly than improvise it at ten at night.

Buildings change. A tenant leaves, a floor is renovated, a clinic adds evening hours, a restaurant opens a patio. The scope is a working document and is updated when those things happen.

Adjustments are made in writing: adding an area, changing a frequency, pausing service during a closure, or moving the cleaning window earlier so it finishes before staff arrive. Nothing about the arrangement should require renegotiating from the beginning.

We review the plan at intervals you choose. Most of the value of a review is in small corrections: a room that takes longer than expected, a floor that needs a different product, a washroom that needs a second visit on busy days.